Privacy Policy
Information We Collect
When you visit or make a purchase from our website, we may collect:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
Order Information
- Products purchased
- Order history
- Transaction details
Technical Information
- IP address
- Browser type and device information
- Cookies and usage data
How We Use Your Information
We collect and use your information to:
- Process and fulfil orders
- Send order confirmations and shipping updates
- Provide customer support
- Improve website performance and user experience
- Prevent fraud and maintain security
- Send marketing communications (only if you opt in)
We do not sell or rent your personal information to third parties.
Payment Processing
All payments are processed securely via trusted third-party providers (e.g., Stripe, PayPal, or your selected gateway). We do not store full credit card details on our servers.
Cookies
Our website uses cookies to:
- Enable shopping cart functionality
- Remember user preferences
- Improve site performance
- Analyse traffic and usage
You can disable cookies in your browser settings, though this may affect website functionality.
Third-Party Services
We may use third-party services including:
- Payment gateways
- Shipping providers
- Email marketing platforms
- Analytics tools (e.g., Google Analytics)
These providers only receive the information necessary to perform their services.
Data Retention
We retain order information for accounting, tax, and legal obligations. You may request access to or deletion of your personal data, subject to legal requirements.
Your Rights (Australia)
Under Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request corrections
- Withdraw marketing consent at any time
To make a request, contact us using the details below.
Security
We take reasonable steps to protect your information using secure hosting, SSL encryption, and trusted payment processors. However, no online system is 100% secure.
Changes to This Policy
We may update this policy from time to time. The latest version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us.