Privacy Policy

Information We Collect

When you visit or make a purchase from our website, we may collect:

Personal Information

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party providers)

Order Information

Products purchased
Order history
Transaction details

Technical Information

IP address
Browser type and device information
Cookies and usage data

How We Use Your Information

We collect and use your information to:

Process and fulfil orders
Send order confirmations and shipping updates
Provide customer support
Improve website performance and user experience
Prevent fraud and maintain security
Send marketing communications (only if you opt in)

We do not sell or rent your personal information to third parties.

Payment Processing

All payments are processed securely via trusted third-party providers (e.g., Stripe, PayPal, or your selected gateway). We do not store full credit card details on our servers.

Cookies

Our website uses cookies to:

Enable shopping cart functionality
Remember user preferences
Improve site performance
Analyse traffic and usage

You can disable cookies in your browser settings, though this may affect website functionality.

Third-Party Services

We may use third-party services including:

Payment gateways
Shipping providers
Email marketing platforms
Analytics tools (e.g., Google Analytics)

These providers only receive the information necessary to perform their services.

Data Retention

We retain order information for accounting, tax, and legal obligations. You may request access to or deletion of your personal data, subject to legal requirements.

Your Rights (Australia)

Under Australian Privacy Principles (APPs), you have the right to:

Access the personal information we hold about you
Request corrections
Withdraw marketing consent at any time

To make a request, contact us using the details below.

Security

We take reasonable steps to protect your information using secure hosting, SSL encryption, and trusted payment processors. However, no online system is 100% secure.

Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.